Return & Exchanges

Contact Us @ Support@AnimeNovelty.com

We gladly accept returns, exchanges, and cancellations!

Just contact us within: 7 days of delivery

Ship items back to us within: 14 days of delivery

Request a cancellation within: 2 days of purchase

Conditions of return:

Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. In the occurrence of exchanges, the buyer will cover the shipping cost of the returned good(s), while AnimeNovelty.com will cover the shipping costs of the new item(s).

Replacements:

Replacements at zero charge will only be processed if the item has a fundamental issue (production/quality) or was damaged in shipment and we are able to process a claim.

For any items that have been damaged in shipment, please immediately (within 5 business days) send photos of the damaged candles and we will file a claim with the postal carrier. If you fail to contact the shop within this time period after delivery, it would be safe to presume that damaged happened due to consumer error. PLEASE NOTE this process takes time and claim may need to be approved before we are able to send replacement items. This does not include melting issues. We cannot be held responsible for any items that have melted in transit or while sitting on a porch. The summer months can get hot, and the customer is responsible for a package's safety after the post office delivers it. If you have a melting issue, we cannot guarantee a refund or exchange, but we can address this on a case-by-case basis.