Shipping & Handling

With Free Shipping Items - Please allow 7-11 Business Days for Items to be Delivered. Some Items maybe be shipped separately when bundling. 

Candles are made to order so please allow 2-3 business days before shipped. You will receive a tracking email once the order is shipped. If we are leaving on vacation, there will be notification prior to us leaving so you can expect a delay.

Lost/stolen items marked as delivered:

If a box is lost in the mail (i.e., tracking never updates/was never marked as delivered), we will start a search with the post office to locate it. If the box can be found, it will be sent on to the customer. If the box cannot be located, we will file a claim and if the claim is approved, we will send out a replacement. Please note that these processes take time! Please have patience as these are postal issues and not a reflection on the shop.

 

Undeliverable/Rejected/Returned Items:

If an order has been returned to us as undeliverable due to address/customer unavailability/customer non-responsiveness, shipping costs for original delivery cannot be refunded. It is the customer's responsibility to follow tracking as provided by AnimeNovelty.com or to follow up within a timely manner to check on delivery if an item has not been received in the expected time frame following shipment. If the item is returned to us, we will attempt to contact the customer immediately, in which they have 5 business days to respond. If they don't respond within that time, we will consider the issue resolved. Undeliverable orders can be resent based upon agreement with the customer, but new shipping charges are at the customer's expense. There is no place on the shipping labels for us to designate delivery instructions to the postal carrier. 

Shipment packaging:
Each candle is wrapped in a layer of kraft paper, with packed tight packaging paper surrounding the candle for cushioning/insulation in individual boxes. We cannot be held responsible for any items that have melted in transit or while sitting on a porch. The summer months can get hot, and the customer is responsible for a package's safety after the post office delivers it. If you have a melting issue, we cannot guarantee a refund or exchange, but we can address this on a case-by-case basis.